Shipping policy

SHIPPING

Orders are typically processed within 1-2 business days. We ship via USPS whenever possible and we ship via FedEx or DHL for International Orders. Please note that when you place an order, we may be in contact with you if stock is unavailable and this will cause delays in processing/shipping your order, if you do not respond in a timely manner.

EXPEDITED SHIPPING

Expedited orders typically arrive within 1-2 business days, as long as all the items on the order are in-stock. 
Please note that we may be in contact with you if stock is unavailable and this will cause delays in shipping if you do not respond in a timely manner. Orders must be placed well before 1pm EST to typically be shipped out same-day Monday-Friday. Express shipping to Alaska, Hawaii, U.S. territories, and rural/remote locations may take a little longer to deliver. Please note your appointment date and time in Order Notes, so we can try to ship accordingly.

HOLIDAY SHIPPING

A Prima Hair Company is closed on Holidays and does not ship on New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Eve, Thanksgiving, Christmas Eve, and Christmas Day

Please allow anywhere from 4-7 business days to receive ground shipping orders.
A Prima Hair Company ships DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If additional charges incur, you are responsible for payment to have your package clear customs.

UNAVAILABLE STOCK

Sometimes products are out of stock or not available for immediate shipping. We will notify by email. At that time, you may elect to keep the order on backorder and wait for the product to come back in-stock, accept an alternate color/length/product, or cancel your order.